DELAYS AND PROCESSING TIME

Processing and Shipping Delays


Shipping Delays: 

After speaking with Canada Post, they're scanning packages less since they're unable to have more people on the ground to physically process the items. All processing centers across Canada is backlogged with 3x more volume than black Friday. Mentioned in the call was YVR, YYZ (Mississauga) and YUL (Super backlogged). Please wait until the estimated delivery window is closed until contacting us about your parcel, do not contact Canada post since only the sender can create claims.

Read more about how Canada Post is handling the situation here

Our Processing Times:

With every re-stock we aim to have a 5-6 business day processing time in order for us to pack and ship out your orders. (200+ Orders) As re-stocks become larger and more frequent, we hope to meet the demand of our customers with our current supply of human capital (myself) to lower the processing times to only 2-3 days.

Our Response
  • For all domestic packages we will be closely monitoring the current unresolved cases for missing parcels.
  • For all international packages and orders, we will be evaluating either suspending all international orders or finding an alternative (Including the US).
  • We are shipping out your packages as humanly possible with one person. In addition, to reduce contact with frontline postal workers, we will be grouping batches of orders (100 per batch) and shipping them out accordingly.